This morning I saw a story on CNN about change.gov. It’s a website set up by the Obama transition team to harvest ideas and feedback on their policies, priorities and so on.
When browsing for it, I accidentally discovered another “change” website. This one is change.org, calling itself a “social action network”.
The great thing about these two sites, beyond the excellent causes and issues they discuss, is the fact that the information flow is most definitely two-way. These sites are excellent examples of using web 2 tools for social change.
And not only are conversations and debates taking place among the site hosts and their visitors but in fact the sites themselves are also examples of what I would call “web theatre”.
By web theatre, I mean the following. It’s a well researched fact that the majority of visitors to web 2 – type sites (social networks, social tagging, microblogging and so on) tend to lurk rather than participate. That the participation by the “masses” is actually participation by “the few, watched by the masses”.
Clever site hosts can make the most of this level of participation to further communicate their messages to the masses, and this is what is being done in an excellent way by these two sites, especially change.gov.
Instead of pushing their messages blindly without allowing for open debate to take place on their turf (hence driving it to blogs etc where they have less influence) or when it does, simply ignoring it, the Obama team are sharing their ideas and plans and openly encouraging feedback, whether positive or not.
And responding to it. That’s the key to the “theatre” bit – performing with the few participants for the mass of lurkers.
On top of discussions and digg-like voting, they are also sharing information about the meetings they are having with outside groups. Even to the point of sharing agendas, presentations and so on. (Have a look at the “Your seat at the Table” section of the site).
If a new government can do this, imagine the opportunities available to other organisations. Greater collaboration with staff, customers, their community of visitors, greater participation in driving their agendas, greater transparency…. imagine.
And imagine how worried the boards of various multinationals must be.
