I provide a range of digital services for small and medium sized businesses

Services to help you better serve your customers

Services to help you deliver projects and change

Some of the main digital services I can help  with are listed below. If you’re looking for something else, contact me on 0400 497 080 to discuss. 

Digital project management

I have many years of experience of delivering digital projects.  Websites, content management systems, intranets, ecommerce systems, the list is long.

I can help you by managing your project directly on your behalf, by assisting your internal project manager and by simply doing a project healthcheck review for you.

I have hands-on experience with using Agile (and traditional waterfall methods) to deliver projects and with working with project tools such as Jira, unfuddle, basecamp, slack and more.

Requirements gathering and documentation

I have a range of experience in gathering, documenting and presenting digital requirements (for both websites and applications) using digital business analysis approaches and tools including:

  • writing user stories, scenarios and user flows
  • writing use cases and requirements for server methods
  • writing and executing test plans, cases and scripts
  • creating mockups, wireframes and designs
  • overseeing the creation and testing of prototypes

Mobile apps and small web applications

Through the partnerships I have with developers, I can help you with planning and building mobile applications, progressive web applications and small business web applications. Services include:

    • running an initial workshop with you to fully scope out your requirements
    • documenting your requirements in the form of wireframes, designs, interactive mockups and user stories
    • developing, testing and releasing your application

Technical documentation and content writing

I have experience with writing technical user guides, and with producing service definition documents to meet tender obligations.
I also work with a network that includes a number of ex-journalists and professional writers who can produce or review your proposed content for your website, social media posts, blog posts and marketing material.

Implementation and integration of applications and services on websites

I can implement a number of systems and services such as learning management systems, newsletter management systems and event management systems into websites for customers.

User training and user guides

I offer one-to-one and classroom-based training on WordPress, SharePoint, Mailchimp, AppyPie and other systems. Training is customised to meet your needs. I can also produce user guides for both your business and technical users.

Change management

I have assisted various businesses with managing business change among their users and stakeholders. I can help with communication, training, documentation, pre and post launch activities, roadshows, awareness sessions and more.